Sort Service Failures Into RATER Signals

Sort each service failure into the RATER dimension it most strongly signals. Reliability Assurance Tangibles Empathy Responsiveness Patient was promised glasses by Friday but no one updated the delayed pickup date Coordinator could not explain why medical insurance applied to today's visit Trial frames looked smudged and the pretest room trash was visible Doctor answered the dry-eye concern while standing with a hand on the door Patient left two messages about a broken frame and got no same-day callback Optical quoted one copay but checkout collected a different amount without explanation Annual exam recall said appointment confirmed but the slot…

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