Walk a Late Debond Decision
Use structured communication and flow logic to decide how to handle a late high-impact appointment.
Late high-impact visit Ava arrives 17 minutes late for a 70-minute debond. Senior photos are tomorrow. The schedule has a new start and repair behind her. The wrong call turns one late appointment into either a rushed clinical result or a damaged patient relationship. SBAR plus flow Structure first, then decide Use SBAR to gather facts quickly and Kanban flow thinking to see whether the work can safely enter the system now. Reflex Say yes or no based on pressure. The family hears a reasoned option, not a punishment. When a late appointment is large enough to affect the system,…
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