Treat No-Shows as a Process Signal
Distinguish patient blame from process causes when analyzing missed orthodontic appointments.
Do not stop at 'they forgot.' Root cause means preventable condition A root cause is the condition that, if changed, reduces the chance of recurrence. In a practice, that may live in scheduling, reminders, financial communication, visit education, or handoffs between systems. Five Whys keeps the team honest Ask why until the answer points to a process you can change. If the final answer is still a character judgment, keep going. The useful answer names a workflow, policy, tool, handoff, or missing cue. Use patterns, not anecdotes One no-show can mislead. A small sample reveals clusters: day-of-week issues, appointment type,…
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