Design a small Plan-Do-Study-Act test for improving first-patient start time.
First-patient seating averages 8:07 a.m. for an 8:00 schedule. The team wants to improve without adding a broad arrive-earlier mandate. PDSA is a learning cycle: plan a small test with a prediction, do it, study what happened, then act on the learning. The common trap is announcing a permanent policy before learning the cause. That makes the change feel punitive and may solve the wrong problem. Plan Test: for three clinic days, the first-chair assistant completes a 7:50 readiness check. Prediction: first patient seated by 7:58 on at least two of three days. A prediction matters because it makes learning…
Sign up free — one personalized lesson every day, matched to your role and goals.
Already have an account? Sign in