Use 5 Whys to move from a settlement mismatch symptom to a fixable root cause.
Close is late A $12,418.73 processor-to-ledger mismatch blocks daily close. A manual adjustment can hide the process failure that created the break. Root cause Ask why until the answer is fixable 5 Whys moves from symptom to process cause. In reconciliation, that means finding the rule or handoff that let the mismatch happen. Patch Post adjustment and move on The fix changes the process, not just the number. A payment root cause should be specific enough to test. 01 Symptom 02 Boundary 03 Control Decision 1 The ledger is short against processor settlement.
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