PDCA for a Recurring Boarding Delay
Use PDCA to test and scale a small aviation operations improvement.
Morning departures repeatedly stall during boarding because carry-on bags are handled too late in the jet bridge. PDCA: Plan the test, Do it small, Check results and side effects, Act based on evidence. The common trap is station-wide instruction without a hypothesis, metric, or test boundary. Broad reminders feel decisive, but they give the team no way to learn whether the process change worked or created a new constraint. Plan Hypothesis: a Group 2 carry-on triage announcement plus pre-positioned gate-check tags will reduce jet-bridge stoppages. Test on four morning narrow-body flights for three days. Metric: stoppages over 60 seconds and…
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