Use PDCA for missed-visit patterns

The move: make the fix small enough to learn from. PDCA is not paperwork. It is a way to avoid permanent fixes based on partial stories. In home healthcare, operations problems usually cross roles: intake, scheduling, field staff, clients, families, and documentation. A broad policy change can move the pain from one part of the system to another. Plan names the exact pattern and the prediction. Do limits the change so the team can observe it. Check compares actual results with the prediction. Act decides whether to standardize, modify, or stop. The power is the loop: every cycle teaches the…

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