Design a small PDCA test for one client wait-time problem.
Do not standardize a guess. Test it, check it, then decide. Plan: narrow the problem Define the workflow and the metric. 'Clients wait too long' is too broad. 'Wellness rooms wait more than 15 minutes before the doctor enters on Tuesday mornings' is testable. Do: test small Run the change where you can observe it. One shift, one doctor, one appointment type, or one team pod is enough to learn. Check: compare prediction to reality Use a number and a human read. Did rooming time improve? Did callbacks get delayed? Did clients feel informed? Did doctors receive enough context? Act:…
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