Run a Small PDCA Before Summer Reading

Summer reading registration took an average of 7 minutes per family last year, and families without email addresses often stalled at the desk. PDCA: Plan a specific change, Do it small, Check evidence, Act on what you learned. The novice move is to rewrite the whole workflow and launch it at full volume. If it fails, the team will not know which change caused the new problem. Before One long registration form, no tested script, no fallback for no-email families, and timing guesses based on staff memory. After A tested form, a two-sentence staff prompt, a no-email path, and a…

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