PDCA the Late-Arrival Problem
Use PDCA to run a small test on late arrivals.
Complaint to experiment Late arrivals are hurting reviews, but the pattern is concentrated around first calls after supplier pickups. A big software purchase may miss the operational cause if the team never tests the route assumption. PDCA Plan -> Do -> Check -> Act PDCA keeps improvement grounded: define the problem, test one change, compare the result, then standardize or revise. React Buy a tool or issue a memo. A fix that earned its place. Make the smallest measurable change that can prove or disprove your operating assumption. P Plan D Do C Check Hypothesis Your baseline shows 38% of…
Sign up free — one personalized lesson every day, matched to your role and goals.
Already have an account? Sign in