Choose the right performance-management goal format based on uncertainty and strategic importance.
Uncertainty Strategic importance Low uncertainty High uncertainty Lower strategic importance High strategic importance SMART commitment Clear path, important result Use a specific and measurable goal with a date. Example: reduce payroll errors from 4 percent to under 1 percent by July 31. tl Outcome OKR Multiple paths, important result Use an Objective and measurable Key Results. Example: improve renewal confidence as measured by risk calls, saved accounts, and renewal forecast accuracy. tr Coaching topic Clear behavior, lower strategic weight Use check-ins before formalizing a metric. Example: observe meeting handoffs for two weeks and give feedback on clarity. bl
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