Commit to asking, documenting, and acting on one what-matters answer.
Ask and use one what-matters answer in a real care interaction. When I am about to give advice or confirm a plan, I will ask: "What would make this workable in your day-to-day life?" I will document the person's exact words and one adjustment we make because of them. In 3 days, review whether the person's stated priority changed your plan, wording, or documentation. A discharge or transition conversation where home routines may affect the plan. A medication, therapy, or self-management review where daily life barriers may decide success. A family or carer-involved discussion where the person's own voice needs…
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