Use ADKAR Before Changing Documentation
Diagnose which ADKAR barrier is blocking adoption of a new clinic documentation workflow.
Training is only one slice of adoption. A documentation rollout fails when the practice treats change as an announcement instead of a behavior shift. ADKAR gives the manager a diagnostic lens. Awareness Do people know why the change matters now? For physiotherapy documentation, that might be payer compliance, continuity of care, outcome tracking, or referral quality. Desire Do people believe the change is worth the inconvenience? If clinicians see the template as admin theater, they will comply only while watched. Knowledge and Ability Do people know how to use the workflow, and can they do it under real clinic conditions?…
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