Run a 3-Day PDSA on No-Shows
Design a small PDSA test for one recurring clinic operations problem.
A no-show fix is only useful when it survives contact with a real diary. The clinic manager's reflex is to solve attendance with a bigger rule: stricter fees, more reminders, longer calls, or blocked rebooking. PDSA asks for a narrower move first. Define the aim, test one change with one slice of the appointment book, and learn before you standardize. Aim Name the specific patient group and time window. 'Reduce new-patient no-shows from 14% to 9% by July 31' gives the team a target. 'Improve attendance' gives everyone permission to argue. Measures Use three measures together: the outcome you want,…
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