Sort No-Show Causes Before Asking Why
Categorize no-show causes so a 5 Whys analysis starts from process evidence rather than blame.
Sort the no-show clues into useful cause categories before starting a 5 Whys chain. Reminder/process failure Access barrier Value or plan confusion Clinical concern Unknown needs follow-up Patient says no text arrived after appointment was moved from Tuesday to Thursday. Patient could not find parking near the clinic during school pickup traffic. Patient thought the follow-up was optional because pain was lower after visit one. Patient avoided the session after a pain flare and feared the exercises caused damage. Reception left a voicemail but has not reached the patient for a reason. Online booking confirmation showed the wrong branch address.…
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