Sort Frontstage and Backstage Work

Sort each first-visit activity into the correct service blueprint layer. Customer action Frontstage action Backstage action Support process Patient opens the intake email and clicks the form link before arrival. Reception greets the patient and confirms the appointment purpose. Admin verifies payer eligibility before the patient reaches the desk. The booking platform sends the correct consent-form version based on service type. Patient signs the consent form on the tablet. Physiotherapist introduces the assessment plan in the treatment room. Admin scans the referral into the correct episode before the visit starts. The clinic's payer-rule table determines whether authorization is required.

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