Create a simple Kanban workflow for filling cancellations from a physiotherapy waitlist.
The practice has one cancellation slot, a long waitlist, and no shared view of which patients are eligible, contacted, holding, confirmed, or released. Kanban: visualize work, limit work in progress, manage flow, and improve the workflow rules. The common trap is treating the waitlist as a static spreadsheet. Staff then call patients out of order, leave multiple voicemails, and hold the slot too long for someone who may never reply. Step 1 Define columns: Ready to offer, Contacting, Held, Confirmed, Released. Columns turn hidden status into visible flow. Everyone can see whether a patient is waiting for contact, holding a…
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