INCIDENT-MANAGEMENT5 MIN READ
Pick The Right Severity When Checkout Is Partially Failing
Choose severity based on business-critical impact, not on whether the whole product is offline.
Current impact: 35% of checkout attempts fail, support is seeing abandoned carts, and the failure rate is rising. Browsing still works, so the incident is easy to visually underestimate. The real question is not whether the whole site is down. It is whether a business-critical customer outcome is materially impaired right now.
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