Run the Platform Like a Product
Explain why an internal platform must be managed as a product with named users, adoption signals, and a roadmap.
The reframe: a platform is a product surface for delivery teams, not a queue that happens to be staffed by infrastructure specialists. Name the user job Platform work becomes useful when it starts from a job a product team is trying to complete: create a service, add a database, deploy safely, observe an incident, or meet a compliance control. A vague mandate like "standardize Kubernetes" does not tell you what user pain to remove. A user job does. Package the paved path The platform should combine tools, templates, docs, and policy into a coherent path. The path is not only…
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