Use Team Topologies language to respond to platform-user frustration without becoming defensive or taking over.
Marta M Payments engineering lead 1 Acknowledge 2 Diagnose 3 Set mode Hot thread 20 sec The complaint Marta: 'The platform is slower than our old scripts. We cannot wait on this for every release.' Your first line sets whether this becomes evidence or argument. 18 thread reactions teams watching Framework
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