Use empathize, define, and test language in a conversation with an operations stakeholder.
Raul R Plant manager 1 Empathize 2 Define 3 Test Before the survey 20 sec Factory floor Raul says, "I need fewer stoppages, not another science project." If the team pitches before understanding the work, the site survey becomes a vendor tour. 2 zones worst stoppage points 15 min before the survey starts
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