Make structure perceivable
Turn a dense update into a navigable message using meaningful headings and labels.
The move: headings are access points, not labels for your writing process. A structured message lets people choose their path through the information. The person who needs the decision can jump to the decision. The person checking risk can jump to risk. The person using assistive technology can navigate by landmarks instead of listening to a long stream of paragraphs. Name The Content Headings should describe the content, not the mood. "Customer impact" is clearer than "Important note." "What changed" is clearer than "Update." Strong headings answer a likely reader question. Keep Levels Logical A top-level heading introduces the whole…
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