Reduce memory load in instructions
Rewrite procedural communication so steps, choices, and exceptions are visible at the point of use.
The move: make the process visible at the point of use. Instructions fail when the reader must hold too much in memory. A long paragraph can be accurate and still unusable. The accessible version turns the process into visible choices. Show The Steps Use numbered steps for ordered work and bullets for unordered information. A reader should know whether sequence matters. Put Exceptions Near Decisions Do not place all exceptions in a final note. If an exception changes Step 2, put it under Step 2. If it changes eligibility, put it beside the eligibility question. Give A Completed Example Examples…
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