Turn blame into a process fix
Use Five Whys to identify a fixable process condition behind an accountability miss.
A renewal discount was sent without finance approval, and the team is stuck on Marco skipped the approval step. Five Whys for accountable process learning The common trap is using Five Whys as a longer accusation. If every why ends with Marco should have known, the system remains unchanged. Why 1 Why did the discount go out unapproved? Marco used an old quote template with no finance-approved field. This keeps the person action visible while opening the door to the work condition. Why 2 Why did Marco use the old template? The renewal checklist still linked to it. Now the…
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