Repair trust after a public miss
Apply a trust repair sequence after your own miss: acknowledge impact, own your part, and make prevention visible.
Public miss Devin gave green status in all-hands, then learned the readiness test failed. The team now needs correction without drama and prevention without blame. Trust repair Impact, ownership, prevention A repair message rebuilds confidence when it is specific about impact, honest about your part, and concrete about what changes. Trap Make the repair about your feelings Credible repair Care personally enough to name the impact; challenge directly enough to change the behavior. 01 Impact 02 Own 03 Prevent Step 1 People heard wrong status from you.
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