Apply DMAIC to reduce overdue AP aging by finding and controlling the real delay drivers.
AP overdue invoices are 21 percent of open value, and the team has no trusted view of where invoices wait. DMAIC: Define, Measure, Analyze, Improve, Control The common trap is sending louder reminders before measuring the actual delay drivers. Define Problem: overdue invoices are 21 percent of open value. Goal: reduce to 10 percent within 60 days without increasing control overrides. A useful problem statement includes the metric, target, timeline, and constraint. Measure Capture days in intake, matching, approval, exception, payment hold, and payment run by vendor and owner. Aging by total days is not enough. You need queue-level data.…
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