Use GROW coaching model in a realistic aftersales dialogue.
Rami R Dealer service lead 1 Goal 2 Reality 3 Will A dealer service lead keeps sending incomplete warranty claims, then complains that approvals are slow. The customer is judging ownership as much as outcome. conversation turns weaker traps GROW coaching model Keep safety, evidence, and next action in the same sentence. Defend Win the policy point A difficult call becomes a workable case.
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