AFTERSALES5 MIN READ
Sort Kano Improvement Ideas
Classify aftersales situations using Kano model.
Place each aftersales card in the correct bucket. Must-be Performance Attractive Indifferent Correct warranty decision by promised date Shorter repair turnaround for premium contracts Personal setup video for complex returned equipment Changing the email footer color in repair updates Clean repaired product returned with all accessories Real-time technician ETA for field visits
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