AFTERSALES5 MIN READ
Sort RACI Roles in a Recall Response
Classify aftersales situations using RACI responsibility assignment matrix.
Place each aftersales card in the correct bucket. Responsible Accountable Consulted Informed Service operations sends the replacement scheduling notices. Aftersales director signs off the recall execution plan. Legal reviews customer wording for risk exposure. Sales managers receive weekly completion progress. Product engineering validates the failure mode and fix. Branch coordinators book customer visits.
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