Walk A Support Agent To Launch

Release gate The billing-support agent is approved for a 30,000-customer beta. The only current evidence is an overall answer-quality score. A score without mapped risk cannot tell you which failures would actually harm customers. NIST AI RMF Map -> Measure -> Manage Map the context and likely harms, measure those risks with targeted evidence, then manage scope and controls based on what the evidence says. Score One number says little about launch safety. The release decision becomes evidence-based and scoped. Do not ask whether the agent passed. Ask which mapped risks are measured well enough to manage. 01 Map risk…

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