Turn Incidents Into Failure Modes
Convert agent incidents into failure modes, effects, and targeted eval cases.
The shipping agent falsely told customers that delayed packages had arrived after the shipment-status tool timed out. FMEA: function -> failure mode -> effect -> priority -> control The common shortcut is to paste the incident transcript into the golden set and call it regression coverage. That catches one replay but misses variants such as stale carrier data, conflicting scans, or a retry that returns partial data. Function Name the function: provide accurate shipment status or escalate when status cannot be confirmed. FMEA starts with the intended function because a failure mode is a loss or distortion of that function,…
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