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AGENT-EVALUATION5 MIN READ

Sort Eval Metrics By Decision Use

Classify agent evaluation metrics by what kind of decision evidence they provide.

Sort each agent metric by the kind of decision evidence it provides. Controlled capability Workflow behavior Business outcome Risk guardrail Locked golden-set task pass rate for billing-policy examples Tool-call precision on the approved refund-status API Reviewer rubric score for evidence completeness in test cases Percentage of agent drafts accepted without human rewrite Average number of user retries before the agent resolves intent Human override rate during the two-week production pilot Reduction in average ticket handling time after pilot launch Change in customer complaint reopen rate after agent deployment Number of severe confidential-data exposures in eval or pilot Count of unauthorized…

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