Design a layered evaluation plan that connects offline scores to production outcomes.
A locked eval set is necessary evidence, but it is not the whole evidence chain. Controlled capability Controlled examples show whether the agent can perform the task under known conditions. This is where golden sets, rubrics, and judge calibration belong. They are excellent for regression testing and model comparison. Workflow behavior Behavior evidence asks what happens when humans use the agent in the real workflow. Do they accept, edit, override, retry, or escalate? A technically correct output that users cannot trust still fails the deployment. Business results Results evidence asks whether the workflow improved without new harm. Time saved, escalations…
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