Create a RACI-style ownership contract for an agent workflow before launch.
A revenue agent prepares renewal-risk tasks and can notify account owners about accounts that need attention. RACI: Responsible does the work, Accountable owns the outcome, Consulted shapes the action, Informed receives the result. The common trap is to say the agent owns the renewal workflow. That sounds clean, but it hides the real question: who owns customer commitments, CRM records, legal escalation, and bad follow-up if the agent is wrong? List actions Break the workflow into actions: read account data, score renewal risk, draft task, create task, notify owner, escalate legal clause, close task. RACI works at the action level.…
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