Quick reference: flow coaching battlecards
Handle common objections when introducing WIP limits and explicit policies.
"WIP limits will leave people idle." Coach response The goal is not to keep every person busy every minute; it is to finish valuable work predictably. If a WIP limit exposes idle time, that is a signal to swarm, review, test, or improve the constraint. Arguing that idle time never happens. It shifts the metric from utilization to flow and shows idle capacity as improvement capacity. "Explicit policies are bureaucracy." A policy is bureaucracy when it blocks judgment. Here it makes hidden rules visible so the team can challenge them and reduce rework. Defending every policy as agile discipline. It…
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