Use complexity language when the answer is unknowable
Apply Cynefin to choose experiments instead of pretending complex work has best practices.
The teach Complex work needs safe-to-learn probes, not imported certainty. Cynefin helps agile coaches stop using one operating mode for every problem. In clear work, a known practice can be followed. In complicated work, experts can analyze and choose a good answer. In complex work, cause and effect only become clear after action. Product discovery, team norms, and cross-functional collaboration often live in that complex space. The coaching move is to make the uncertainty legitimate and design a probe that is small enough to be safe, concrete enough to teach, and visible enough to adapt from. What changes in the…
Sign up free — one personalized lesson every day, matched to your role and goals.
Already have an account? Sign in