Diagnose the barrier before adding training
Use COM-B to diagnose whether an AI adoption blocker is capability, opportunity, or motivation.
Behavior gap HR ops knows AI can draft FAQ updates, yet the Friday update is still manual. The manager has one day to decide whether to buy more training or fix the workflow. The wrong intervention wastes time and teaches the team that AI adoption is just more homework. COM-B Behavior needs capability, opportunity, and motivation. A behavior happens when people can do it, the environment allows it, and they have a reason to do it. Shortcut Assume non-use means people need more training. The intervention matches the barrier instead of guessing. Diagnose the behavior system before prescribing enablement. 01…
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