Find the use case before picking the prompt
Use Discover, Define, Develop, Deliver to select an AI workflow use case.
People Ops wants AI help, but the request is too broad: policy answers, survey analysis, onboarding content, and job description drafting are all mixed together. Double Diamond: Discover the friction, Define one challenge, Develop options, Deliver a small tested workflow. The trap is starting with a prompt library. A prompt library without a defined workflow becomes shelfware because nobody knows when to use which prompt. Discover Interview 5 managers and 3 HR coordinators; collect the last 20 HR questions and the time spent finding answers. Discovery looks for real friction, not abstract AI interest. Define Choose one challenge: managers need…
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