Apply use govern, map, measure, and manage before an agent enters a workflow.
Work moment: Leo wants an agent to triage refunds under $200, then finance asks who owns a wrong refund. The teach: Use govern, map, measure, and manage before an agent enters a workflow. This matters because agents can plan, call tools, use memory, and influence decisions; the work product is no longer just text. The mechanism is to separate preparation from consequence. Let the agent gather context, draft, classify, or recommend where those actions are reversible and inspectable. Put evidence, ownership, and approval at the point where the output changes a customer, employee, system of record, financial decision, or compliance…
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