Should the agent send the customer email?

External communication needs human approval until accuracy, tone, and policy handling are proven. This matters because agents can plan, call tools, use memory, and influence decisions; the work product is no longer just text. The mechanism is to separate preparation from consequence. Let the agent gather context, draft, classify, or recommend where those actions are reversible and inspectable. Put evidence, ownership, and approval at the point where the output changes a customer, employee, system of record, financial decision, or compliance position. The cited framework gives a practical discipline for doing that without turning every pilot into a committee: define the…

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