Use supplier risk to shape the buy path
Use the Kraljic purchasing matrix to tailor the AI vendor strategy to impact and supply risk.
Classify two AI vendors: a meeting note-taker used by internal teams and a claims-triage system that influences customer outcomes. Kraljic matrix: business impact on one axis, supply risk on the other. Procurement strategy changes by quadrant. The novice move is to run every AI purchase through the same review path. That wastes time on simple buys and misses controls for high-exposure vendors. Step 1 Score business impact. Note-taker = low to moderate; claims triage = high because it affects customer outcomes and operational capacity. Impact is about business consequence, not whether the technology feels exciting. Step 2 Score supply risk.…
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