Clarify AI decision rights before the workflow goes live
Build a RACI slice for a high-risk AI workflow so decision rights are explicit.
A customer-facing AI assistant needs ownership for launch approval, answer review, failure escalation, and rollback. RACI: Responsible, Accountable, Consulted, Informed The common trap is assigning accountability to a committee. Committees can advise, but one owner must be answerable for the decision. List decisions Separate launch approval, response-quality review, risk-threshold changes, and rollback decision. RACI works best on decisions or deliverables, not vague workstreams. Assign one A Name Product Lead as Accountable for launch approval and rollback, because they own the workflow outcome. One accountable owner prevents diffusion when the assistant behaves unexpectedly. Assign R and C Support Ops is Responsible…
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