Run a focused RATER-based QA sample on AI-handled support tickets.
Run a RATER-based QA sample on AI-handled customer-service tickets. Choose a narrow set: billing lookups, refund denials, SSO escalations, delayed shipments, or setup guidance. Sample: [ticket slice and number]. Dimensions I will score: [Reliability, Assurance, Tangibles, Empathy, Responsiveness]. Weakest pattern I expect: [hypothesis]. Review date: [date]. Follow-up change: [source, prompt, retrieval, escalation, or coaching action]. We will check in after 2 days to see which RATER dimension was weakest and what action you took. Ten AI-handled refund or billing tickets closed in the last 48 hours. Five AI escalations to Tier 2 where the receiver had to reread the transcript.…
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