AI-CUSTOMER-SERVICE5 MIN READ
De-escalate after the bot loop
Respond to an angry customer after an AI loop by acknowledging impact, naming the behavior, and moving to repair.
Renee R Customer S Situation B Behavior I Impact The moment 20 sec Bot loop Renee has repeated her order number four times because the assistant failed to retain it. The first human line either proves attention or sounds like another script. 4x same question repeated 11m customer time lost
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