RATER QA pocket checklist
Recall the RATER dimensions and apply them to AI support quality review.
Service quality RATER What does RATER stand for in AI support QA? Correct but weak Which answer gets higher service quality? Correctness is the floor; service quality includes usability and next action. QA pushback The answer was correct, so why mark it down? Reviewer spots no link, no ownership, and no acknowledgement of customer urgency. Reviewer line Correctness is reliability. This sample also missed tangibles and responsiveness, so the customer still had to work too hard. Do not collapse all quality into factual accuracy. It uses RATER language to make the coaching specific. Metric What is a good QA note…
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