Sort intents by automation risk

Sort each support intent by the level of AI authority it should have. Automate safely AI drafts; human approves Escalate to human Customer asks for a copy of invoice INV-2041 Customer asks whether a discount exception can be extended Customer threatens a chargeback over a duplicate debit Customer asks how to reset notification preferences Customer requests wording for a contract cancellation penalty Customer mentions medical hardship while asking for billing relief Customer asks for the status of a shipment with normal tracking Customer reports suspected account takeover Customer wants a tone-polished reply to a standard renewal question The team wants…

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