Sort summary details into keep or cut

Sort the details based on whether they belong in a handoff summary. Keep for handoff Cut from summary Issue reproduced for two users on separate browsers. Customer said they were disappointed with the previous rep. IdP logs show successful authentication before redirect loop. Agent apologized three times during the conversation. Identity engineering must confirm ACS configuration before 8 a.m. UTC. The transcript lasted 31 minutes and included screen-share attempts.

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