Improve an AI workflow with PDCA
Apply PDCA to test and improve a recurring AI-assisted workflow.
Keisha's weekly AI-generated pipeline risk summary is inconsistent, and the Sales VP only trusts it when she manually repairs it. Plan -> Do -> Check -> Act The shortcut is prompt tweaking after every bad output. That creates random improvement because no one defines the quality bar or measures misses. Plan Define the output: top five at-risk deals, evidence from CRM notes, next action, and confidence label. A quality bar makes the workflow testable. Without it, the team only reacts to whether the prose feels useful. Do Run the prompt on last week's CRM export, where the actual VP discussion…
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