Navigate an AI use-case conversation through discover, define, develop, and deliver choices.
Client workshop Claims operations asks for an AI assistant, but the pain is still broad: slow searches, inconsistent exceptions, and quality review rework. The risk is converging on a tool before the team knows which workflow moment matters most. Double Diamond Discover -> Define -> Develop -> Deliver Use the first diamond to understand and define the problem. Use the second to explore and choose a pilot. Tool-first Pick assistant because the client asked for one The team narrows with evidence rather than volume. Diverge when you need understanding; converge only when criteria and evidence are visible. 01 Discover 02…
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