NPS follow-up cards for AI-assisted insight
Choose appropriate follow-up moves for promoter, passive, and detractor themes surfaced by AI.
The AI says detractors mention onboarding. Can we just fix the onboarding emails? Detractor theme appears broad and urgent. Your line First show the detractor quotes by failed moment and ask what recovery would have changed the score. Do not jump from detractor anger to the first visible touchpoint. Detractors identify damage; recovery requires root cause and moment of failure. Passive comments versus detractor comments Compare actions AI should summarize passives and detractors separately because they imply different interventions. What should you ask AI to retrieve from promoter comments? The moment of value, the language promoters use, and the feature…
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